Frequently Asked Questions
Frequently Asked Questions
Limited Edition and Original Art
Where can I get more information and advice about buying art?
Our art gallery has a team of skilled art consultants who are able to offer help and advice on buying a piece of art. You can either contact the gallery direct by ringing or emailing the gallery, details are on our Contact Us
Washington Green also publishes a bi-annual magazine called Fine Art Collector, which includes a wealth of information and articles about our artists. To register for a free subscription, please visit the Contact Us page. Alternatively, view the e-Fine Art Collector on our homepage.
What is an edition size?
Unlike open edition prints - which are cheaper, mass-produced art or poster prints - each piece of limited edition art in the Wall To Wall Gallery portfolio is limited to a fixed number, which protects its authenticity and value. Your piece of limited edition art will be sequentially numbered and signed by the artist, usually on the bottom right hand corner of the piece.
Is there any way I can purchase a previously sold-out piece of art?
Our art consultants are sometimes able to source rare or sold out prints. For more information, please Contact Us.
What is a giclée print?
Giclée printing is a form of printing that results in an extremely accurate and high quality representation of an image. Using fade-resistant, archival inks, a giclée piece of art faithfully reflects the vibrant colours, textures and intricate detail of an original piece of art.
How is the authenticity of a piece of art proven?
Wall To Wall Gallery is committed to protecting the integrity of each piece of art we sell. In order to guarantee the authenticity of our art, each piece is sold with a bespoke certificate and is signed by the artist. We advise exercising caution when buying a piece of art from a third-party source, as Washington Green Fine Art does not authenticate these.
What is limited edition art?
Limited edition art is a translation of an original piece of art. Washington Green has a team of highly skilled atelier assistants that reproduce original pieces using hand-embellishment to create a limited edition piece of art, which is very hard to distinguish from the piece of art it originated from.
Do you sell original art?
Yes. We have a wide portfolio of original art. Our current originals can be viewed on our Original Art page. If you cannot see an original you like, please register your interest with us and we will do our utmost to source it for you.
What is original art?
Original art is a piece of art, which has been created by the hand of an artist, rather than translated into limited edition art.
How can I be sure a particular piece of art is right for my home?
You can buy art from our local galleries on a home approval basis. This will allow you to view your chosen art in situ for seven days, if within this time you decide your art is not right for your home, you may return it, in the condition you bought it in and either take a refund or exchange it for another piece of art until you are sure.
What types of payment cards do we accept?
We accept MasterCard, Visa, Delta, Switch, Solo & American Express
Do I have to pay for a piece of art up front?
Can I part exchange a piece of art?
If you have a rare or sold out piece of art you would like to exchange, please Contact Us.
Does Wall To Wall have a guarantee?
If for any reason you are not happy with your item, you can return it – conditions as follows:
- Goods that are not acceptable for any reason other than damaged may be returned within seven days for a full refund less a 20 percent re-stocking fee.
- Goods that have been ordered in from the publishers specifically for you can be returned within seven days but only a Credit Note for the full amount will be issued less postage costs.
We cannot accept any returns after seven days. In all cases you must contact us first for authorisation. Goods returned which are not defective or faulty will be returned to us at your own cost with adequate insurance to cover the cost of the goods against loss or damage. This does not affect your statutory rights.
How long does it take to get my order delivered?
All in stock orders are dispatched within 1 working day. Art that needs to be ordered from the publishers will be dispatched within four weeks using a TNT delivery. If you require your Art sooner, please Contact Us and we will do everything we can to get it to you sooner, although this cannot be guaranteed.
Overseas orders may take longer due to delivery. For overseas orders you are responsible for paying any duties or import charges applicable. We will send you a VAT Retail Export Scheme Application for tax-free shopping if this applies to you.
What if I receive my order and it is damaged?
Keep the packaging material. Wall To Wall Gallery will have the products picked up, at our expense, and give you the option of a full refund or a replacement at no charge to you. Just Contact Us.
I am buying the piece of art as a gift – can you gift-wrap it?
Due to the size of our art, we are unable to offer a gift-wrapping service. We do, however, offer gift vouchers which can be purchased from any one of our galleries and from our website. Just Contact Us.